CRTC says customers can cancel wireless contract after 2 years


Phone locked on white backgroundCanada’s Radio-television and Telecommunications Commission says wireless customers will have the ability to cancel their cellphone contracts two years into their term without early termination fees — even if the term is longer — under a new code of conduct unveiled Monday.

The new code, taking effect Dec. 2, is unveiled after a set of public hearings earlier this year had customers demanding clarity of their cellphone contracts and additional charges on their monthly bill.

Also announced by the CRTC includes a overage data cap of $50 per month, and an international roaming data cap of $100 per month in an attempt to minimize surprise bills.

Customers will be able to unlock their mobile devices after 90 days, or immediately if they opt to pay the full price of the device.

The CRTC said customers will also be allowed to return their cellphone within 15 days of purchase (given they’ve stayed within usage limits) if they’re dissatisfied with the wireless provider’s service.


About Winston Sih

Winston is currently the Digital Media Producer-Correspondent for City television stations across Canada, producing content for the network’s digital properties including Breakfast Television, Cityline, CityNews and Entertainment City. He is also an on-air correspondent for the network’s in-house productions where he can be seen reporting on the latest social news and trends.