Final Cut Pro


Apple Launches FAQ Addressing Final Cut Pro X Complaints – TechnoBuffalo

It’s no surprise now- many people are up and arms with complaints about Final Cut Pro X, the successor to Final Cut Pro 7.

TechnoBuffalo brought you a post, yesterday, detailing the rumbling on the web, from forums, to reviews, to their own App Store user ratings, indicating that users don’t like the successor to Final Cut Pro, and that they would like a refund of $299 USD to their iTunes Account. Traditionally, iTunes App Store purchases are marked “All Sales Final” in the iTunes Terms and Conditions; however, Apple has been known to secretly refund users if they aren’t satisfied with an application.

Apple has finally addressed the heavy criticism, by launching a “Frequently Asked Questions” page for Final Cut Pro X, discussing some of the updates to come, including volume licensing for Final Cut Pro X, Compressor 4, Motion 5, and multi-cam editing.

Apple prefaced the FAQ by saying, “Final Cut Pro X is a breakthrough in nonlinear video editing. The application has impressed many pro editors, and it has also generated a lot of discussion in the pro video community. We know people have questions about the new features in Final Cut Pro X and how it compares with previous versions of Final Cut Pro. Here are the answers to the most common questions we’ve heard.”

There was no mention of Apple offering refunds to unsatisfied customers, however numerous customers have reported getting a refund, after sending in a formal complaint.

What are your thoughts on this?  Did Apple address your comments and complaints on Final Cut Pro X?  Does this further-compel you to make the $299 USD purchase?  Sound off in the comments below!

Repost from TechnoBuffalo.com


Apple Caves; Issues Refunds for Final Cut Pro X – TechnoBuffalo

In a surprising move from Apple, reports from The Next Web indicate that the company is issuing refunds for the highly-anticipated, yet highly anti-climatic, Final Cut Pro X.

There has been rumbling on the web, from forums, to reviews, to their own App Store user ratings, indicating that users don’t like the successor to Final Cut Pro, and that they would like a refund of $299 USD to their iTunes Account.

Traditionally, iTunes App Store purchases are marked “All Sales Final” in the iTunes Terms and Conditions; however, Apple has been known to secretly refund users if they aren’t satisfied with an application.

A few responses, most likely after several emails back and forth between customers and Apple have resulted in responses like these:

“Moving forward, I understand that you are not satisfied with the app “Final Cut Pro”. I can certainly appreciate you would like a refund, and I would be more than happy to help you out with this today. In five to seven business days, a credit of £179.99 should be posted to the credit card that appears on the receipt for that purchase.

Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final.”

Here’s another response after a customer complained that Final Cut Pro and Compressor weren’t functioning as expected:

“Please accept my apologies for the delay in responding your email, as we have been receiving higher volumes than usual. This is certainly not the customary time for a response and your understanding is greatly appreciated.

I’m sorry to hear that the apps “Compressor” and “Final Cut Pro” you purchased on the Mac App Store is not functioning as expected. I know how special your purchases are and I regret for the inconvenience caused. I will try my best to resolve this issue.

[Name Redacted], at your request, I have refunded the apps and in five to seven business days, a credit of $380.08 should be posted to the Visa card that appears on the receipt for that purchase.

If you have any questions, concerns, or need any additional assistance with this matter, please do not hesitate to reply to this email. Thank you for being an iTunes Store customer. Apple appreciates your business.”

What do you think?  Are you satisfied with your Final Cut Pro X investment?  Was it worth your hard-earned money?  Will you be requesting a refund?  Leave your thoughts in the comments below!

[via The Next Web]

Repost from TechnoBuffalo.com